Service and Repair


Built by experts — repaired by experts, nobody knows your appliance better than us. You can trust us to deliver the best possible quality of care, every day for both warranty and out of warranty service and repairs. That's our promise to you.
To Book A Service And Repair Please Have The Following Information Ready
  • Appliance type
  • Model Number
  • Serial Number (if available)
  • Date of purchase (if Appliance is in Warranty)
If you need assistance, please contact our Customer Care team on 1800 666 778
Service And Repair Fees (Out Of Warranty)*
  • Monday - Friday
    $185.00 Flat rate (includes service call out and labour) excludes spare parts
  • Saturdays (not available for online booking)
    $215.00 Flat rate (includes service call out and labour) excludes spare parts
  • Assistant Technician
    $70 (if required)
*(Metro areas only excluding Tasmania)

Why Choose Vintec Service And Repair

Fully qualified approved technicians covering all parts of the country
Fully qualified approved technicians covering all parts of the country
Reliable and professional service
Reliable and professional service
Fixed fee for the repair labour costs*
Fixed fee for the repair labour costs*
Original branded spare parts
Original branded spare parts
Better Living Offer on replacement appliances if it is not viable to repair**
Better Living Offer on replacement appliances if it is not viable to repair**
"* Metro areas only excluding Tasmania.
** Conditions apply

Testimonial

Professional Service

Very professional and no trouble in getting parts to repair

March 2022

testimonial author

Scott R

Seamless Service, Fixed On The Spot

The process with Vintec was quite seamless from the phone call to report our issue to the scheduling and the technician's visit. Thankfully our fridge was able to be fixed on the spot and the charges to fix were reasonable. Thank you.

February 2022

testimonial author

Emma D

Knowlegeable Technician

Technician on time, good communication, courteous, knowledgeable

February 2022

testimonial author

Jeff B

Brilliant Customer Service

The technician was brilliant. Genuine and engaging, good communicator, excellent service manner. If I could employ him in my business Iā€™d take him in a heartbeat.

January 2022

testimonial author

Peter M

Great Quality Service

The technician arrived on time and he was able to diagnose the problem in a reasonable time. He was friendly, efficient, knowledgeable and informative. The issue could not be resolved in situ and arrangements were made to have the unit collected for repair. I was pleased with the technician and the quality of service.

January 2022

testimonial author

Stephen B

Frequently Asked Questions

Frequently Asked Questions

See our frequently asked questions for all you need to know about the use, maintenance and care of your Vintec appliances.

Service Centre Locator

Our Customer Care Team are available to assist you seven days a week, and a national network of experienced technicians and selected service agents. Simply select your appliance and enter your suburb or postcode to find a Vintec authorised service centre near you.

Choose Appliance Type

Please choose at least an appliance type

Choose Appliance Type

View store list
View on map
HOW TO FIND A SERVICE CENTRE

1. Enter in your Suburb, City or Postcode.
2. Choose at least one of your appliance types.
3. Choose a Service centre to display all the contact information or get direction.
HOW TO FIND A SERVICE CENTRE

1. Enter in your Suburb, City or Postcode.
2. Choose at least one of your appliance types.
3. Choose a Service centre to display all the contact information or get direction.

We’re here to help

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